1. How long until my order is shipped?
Please allow 2-5 business days (M-F) during the regular season *and 4-8 business days (M-F) during the holiday season* for your order to be processed and packed with love and affirmations.
Orders are shipped out on a rolling basis as they're ready and you will receive a notification via e-mail when it's on the way!
2. The candle I want is out of stock. When will it restock?
No worries - there will be plenty more (unless listed as a limited edition, or it's the end of a season). I'll be restocking on a consistent basis - as they're made and available. Each item has a restock notification signup. Alternatively, sign up to the email list for general store updates and announcements.
Thanks for being patient + keeping this hobby fun for me.
3. How long will shipping take?
All candle orders ship via USPS Priority (or UPS for some larger or West Coast shipments) and should normally arrive in 2-3 business days for domestic orders.
You will receive an e-mail with tracking number once your order label is created. Please allow up to 48 hours for tracking information to begin updating
4. Do you ship internationally?
We now ship to Canada and the United Kingdom!
International customers are responsible for any and all customs duties and fees. International packages may be delayed by customs, and Lindsey Created, unfortunately, has no control over this - but we're happy to assist in any inquiries if needed.
We will continue to explore the most reasonable shipping options available and improve on them as we can.
5. What's your policy on returns / refunds?
At Lindsey Created, each candle is hand-poured in small batches to ensure the quality you deserve.
Due to the nature of our items, all sales are currently final. USPS prefers all lost item / damage claims be handled here by the customer directly. However, please contact us if you have any issues and we'll do our best to make things right.
Direct Email: firstname.lastname@example.org